Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. Kindly check the respective item's applicable return policy on the product page for any exceptions to the table below.
Category Period Conditions
Lifestyle: Clothing (_excluding Lingerie, Innerwear, Socks and Freebies), Footwear, Eyewear, Fashion Accessories 30 days You may request for a refund /replacement within 30 days of delivery, as long as it is unworn, unwashed, without stains, undamaged and with all original tags & packaging intact.
Lifestyle: Lingerie (top-wear), Sport & Fitness Equipment, Watches, Baby Care, Precious & Non-Precious Jewellery, Footwear Accessories, Travel Accessories
No Returns categories: Lingerie (bottom-wear), Inner-wear, Socks, Clothing Freebies, Home Care, Music, Movies, Baby Care Supply, Beauty and Grooming, Gift Cards, Food and Nutrition, Computer Software, CD/DVD, Pen Drives, Memory Cards, Gaming VR, Cars, Two Wheelers, Lubricant, Oil, Cleaning solutions, Grease, Glue, Wax, Perfumes, Deodorants, Inks, Gels, Polish, Liquids, Personal Hygiene, Pet Hygiene/Grooming and Other Consumables, Screen guards, Graphics cards, Motherboards, Internal Hard drives, RAM No returns These product categories are non-returnable. View a complete list of all non-returnable products here.
Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
During pick-up, your product will be checked for the following conditions:
Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged Product The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging Product's original packaging/ box should be undamaged.
The field executive may refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Returns on Products sold in SweepStakes:
There will be no returns on products sold using sweepstakes but an exchange is provided if the piece is found in damaged condition or sealopen condition when recieved by the customer. Unless above conditions there will be no return provided for the product sold in sweepstake orders. Customers are entitled to check clearly the conditions and products and try the sweepstakes offer products when they are trying to buy under SweepStake Offer. There will be no partiality or reference or any kind used for picking the customer under this category. Customers are selected randomly and also only if they are not picked in sweepstake before. Customers are not allowed to resale or copy or any infringement of products sold under sweepstake. If in case any customers are caught while reselling or trying to duplicate the product and sell they will be eligible to be taken under legal case under the jurisdiction which they fall onto.